Survival tactics for people that create perplexity, puzzlement and pandemonium.
An interactive program focused on verbal and internal communication and listening
skills. Training the brain to get the results you deserve, reduce conflict, and improve
relationships is the major focus. Create balance and a positive environment with this
highly effective presentation.

Incredible Results:

You will be able to manage any situation with tact and poise. Your stress will be
reduced, confidence improved and you will even be able to say “no” without feeling
guilty. Learn to stay in control no matter how difficult the person or situation. Personal
accountability is polished and difficult people will always be in control!

Powerful, Fresh Ideas

Understanding perception and communication patterns is the platform that makes this
a sought after program. You must have honed skills to manage toxic people because
you will never change them. Don't argue with an idiot. An observer may not be able to
tell the difference!

“This workshop helped me understand the principles of building better relationships and knowing the other characteristics of people. It was very useful. I’ve heard many speakers – good and not so good – and Marsha is extremely engaging.”
Debbie Rawls, Old Republic Home Protection

What will be covered?

• Identify how to review communication preferences.

• Learn to speed-read people.

• Keys to staying calm in even the most difficult situations.

• Focus on three steps that will get people to hear everything you say.

• How to give and receive criticism and keep emotions in check.

• Save time by flexing your style rather than trying to change others.

• Techniques on listening more objectively to what others have to say.

• Learn why a smile is a critical key to resolving issues and conflict resolution.

Benefits:

Communications will be improved, and conflict reduced.
You and your team will be more productive, high morale instilled,
and the environment will be motivated to succeed together.