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“This workshop helped me
understand the principles of building better
relationships and knowing the other characteristics of
people. It was very useful. I’ve heard many speakers –
good and not so good – and Marsha is extremely
engaging.”
Debbie Rawls,
Old Republic Home Protection |
Survival tactics for people that create perplexity,
puzzlement and pandemonium. An interactive program focused
on verbal and internal communication and listening skills.
Training the brain to get the results you deserve, reduce
conflict, and improve relationships is the major focus.
Create balance and a positive environment with this highly
effective presentation.
Incredible Results
You will be able to manage any situation with tact and
poise. Your stress will be reduced, confidence improved and
you will even be able to say “no” without feeling guilty.
Learn to stay in control no matter how difficult the person
or situation. Personal accountability is polished and
difficult people will always be in control!
Powerful, Fresh Ideas
Understanding perception and communication patterns is the
platform that makes this a sought after program. You must
have honed skills to manage toxic people because you will
never change them. Don't argue with an idiot. An observer
may not be able to tell the difference!
What will be covered?
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Identify how to review communication preferences.
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Learn to speed-read people.
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Keys to staying calm in even the most difficult
situations.
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Focus on three steps that will get people to hear
everything you say.
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How to give and receive criticism and keep emotions in
check.
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Save time by flexing your style rather than trying to
change others.
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Techniques on listening more objectively to what others
have to say.
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Learn why a smile is a critical key to resolving issues
and conflict resolution.
Benefits:
Communications will be improved, and conflict reduced. You
and your team will be more productive, high morale
instilled, and the environment will be motivated to succeed
together.
"I have been in the mental health field over 25 years. I
have been in private practice for over 7 years. Trust
me.....I have read MANY books on managing people, "team
development "
and the psychodynamics of difficult people.
Your book, "Toxic People" is phenomenal! It helped me get
through a very
difficult management situation and continues to offer
valuable insights on a
day to day basis.
Thank you for writing this! When anyone asks me for an
outside speaker on
these issues...YOUR name will be the first I will suggest!"
Ursula Stein, LCSW
Click here for Marsha's
Availability and Booking Information
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